Executive Certificate in AI-driven Guest Personalization
Published on June 20, 2025
About this Podcast
HOST: Welcome to our podcast, today we're talking about the Executive Certificate in AI-driven Guest Personalization. I'm excited to have you here, could you please share a bit about your experience with this course? GUEST: Absolutely, it's been an enlightening journey. The course provided valuable insights into applying AI for personalized guest interactions, something that's crucial in today's hospitality industry. HOST: That sounds fascinating! With the rise of AI, how do you see the industry changing? What are some current trends? GUEST: AI is revolutionizing hospitality. Personalization, driven by data analytics and customer journey mapping, is a major trend. Guests now expect tailored experiences, and AI makes this possible at scale. HOST: Interesting. But there must be challenges in implementing such advanced technologies. Can you share some of those? GUEST: Sure. Data privacy and security are significant concerns. Also, ensuring that AI systems understand and respond to customer needs appropriately can be challenging. It requires continuous learning and refinement. HOST: Those are important issues to consider. Looking forward, where do you see the future of AI in hospitality? GUEST: I believe AI will become a cornerstone of guest services, from pre-arrival to post-departure. It'll enable us to anticipate guest needs, deliver exceptional experiences, and foster long-term loyalty. HOST: That paints an exciting picture! Thank you for sharing your thoughts and insights. I'm sure our listeners have gained a lot from this conversation. GUEST: My pleasure. Thanks for having me.
