Executive Certificate in AI-driven Guest Personalization
Published on June 20, 2025
About this Podcast
HOST: Welcome to our podcast, today we're talking about the Executive Certificate in AI-driven Guest Personalization. I'm excited to have you here, could you please share a bit about your experience with this course? GUEST: Absolutely! I've been working in hospitality for years and this course really opened my eyes to the power of AI. It's not just about technology, but how it can help us understand and cater to our guests' needs. HOST: That's fascinating. And what do you think are some current trends in AI-driven guest personalization? GUEST: Well, there's a lot of focus on data analytics for predicting guest behavior. Also, personalization strategies are becoming more sophisticated, like tailoring promotional offers based on individual guest preferences. HOST: Interesting. Any challenges you faced while learning or teaching this subject? GUEST: Yes, managing expectations is key. Some people think AI can do everything, but it's about using it smartly to augment human interaction, not replace it. HOST: That makes sense. Looking forward, where do you see this field heading? GUEST: I believe we'll see even more integration of AI into everyday hospitality operations. The goal is to make guest experiences seamless and memorable, and AI can play a big role in that. HOST: Thank you for sharing your insights. It's clear that the Executive Certificate in AI-driven Guest Personalization is a valuable tool for industry leaders. For our listeners, remember to explore further and unlock the potential of AI in your organization!
