Certificate Programme in AI Technology for Guest Engagement
Published on June 20, 2025
About this Podcast
HOST: Welcome to our podcast, today we're talking with an expert in AI technology and its application in the hospitality industry. Can you tell us a bit about yourself? GUEST: Sure, I've been working with AI for over a decade now, and in the last few years, I've focused on how it can enhance guest engagement in hotels and events. HOST: That's fascinating! Our topic today is the 'Certificate Programme in AI Technology for Guest Engagement'. What inspired you to create this course? GUEST: I noticed a gap between the fast-paced development of AI technology and the understanding of its practical applications within the hospitality sector. This course aims to bridge that gap. HOST: Interesting. So, what are some current industry trends when it comes to using AI for guest engagement? GUEST: There's a growing emphasis on personalization through data analytics and automated systems. These tools allow businesses to understand their guests better and offer tailored experiences. HOST: Personalization is key indeed. Now, what kind of challenges have you faced or observed in integrating AI into guest engagement strategies? GUEST: The main challenge is often resistance to change. Many professionals are comfortable with traditional methods and may need help seeing the benefits of new technologies. HOST: That makes sense. Looking forward, where do you see the future of AI in guest engagement? GUEST: I believe AI will become integral to delivering exceptional guest experiences. It'll enable more efficient operations, deeper customer insights, and ultimately, higher guest satisfaction. HOST: It sounds like a promising field with lots of potentials. Thank you for sharing your insights! And thank you, listeners, for tuning in. Join us next time as we continue exploring the world of AI and its impact on various industries.
