Advanced Skill Certificate in Social Media Engagement for Conflict Resolution
Published on June 21, 2025
About this Podcast
HOST: Welcome to our podcast, today we are delighted to have Dr. Sarah Mitchell, an expert in conflict resolution and social media engagement. She's here to discuss her new course, the "Advanced Skill Certificate in Social Media Engagement for Conflict Resolution." Hi Sarah, thank you for joining us! GUEST: Hi there! I'm excited to be here and discuss my new course with you and your listeners. HOST: That's fantastic! So, let's dive right in. Can you tell us about any personal experiences that inspired you to create this course? GUEST: Absolutely! In my years as a mediator, I've noticed the growing role of social media in conflicts, from political disagreements to online harassment. I wanted to equip professionals with the right tools to manage these situations effectively. HOST: Fascinating. Now, as an expert in this field, what current industry trends are most relevant to this course? GUEST: The rise of digital diplomacy and the importance of empathetic communication on social media platforms are two critical trends that this course addresses. HOST: Hmm, that sounds challenging. What are some common challenges you've faced or observed while teaching this subject? GUEST: Helping students unlearn reactive behavior and adopt proactive, thoughtful communication strategies can be difficult. It requires practice and patience. HOST: I can imagine. Looking forward, what do you envision for the future of social media engagement in conflict resolution? GUEST: I believe that as technology advances, so too will our capacity to engage in meaningful dialogue and conflict resolution online, ultimately fostering healthier communities. HOST: That's a powerful and optimistic vision! Thank you, Dr. Mitchell, for providing valuable insights into your new course. We're confident it will have a significant impact on community leaders, mediators, and social media managers. GUEST: Thanks for having me! I'm looking forward to seeing the positive change this course will bring to professionals working in this field. HOST: And thank you, listeners, for tuning in! If you're curious about learning more, explore the "Advanced Skill Certificate in Social Media Engagement for Conflict Resolution" and take the next step in your professional journey.
