Graduate Certificate in AI-driven Guest Satisfaction Strategies
Published on June 25, 2025
About this Podcast
HOST: Welcome to our podcast, today we are joined by an expert in the field of AI and hospitality. Can you tell us a bit about yourself and your experience with AI-driven guest satisfaction strategies? GUEST: Absolutely, I've spent over 15 years working in the hospitality industry, and for the past 5 years, I've been focusing on leveraging AI to enhance guest experiences. HOST: That's impressive! So, let's dive into the course. What inspired you to create a Graduate Certificate in AI-driven Guest Satisfaction Strategies? GUEST: I noticed a gap in the industry - many professionals lacked the skills to effectively use AI to improve guest satisfaction. This course aims to fill that gap. HOST: Interesting. Can you share any current industry trends related to AI and guest satisfaction? GUEST: Definitely. Personalization and anticipating guest needs are huge trends right now. AI can help immensely with these aspects. HOST: Speaking of anticipating guest needs, what challenges have you faced or seen others face when implementing AI for this purpose? GUEST: The main challenge is ensuring the AI models are accurate and unbiased. It's crucial to continuously monitor and adjust them for optimal performance. HOST: That makes sense. Looking toward the future, how do you see AI transforming the hospitality landscape? GUEST: AI will continue to play a significant role in improving guest experiences, from streamlining processes to creating more personalized interactions. HOST: It's exciting to imagine the possibilities. Thank you for sharing your insights with us today. We're looking forward to seeing the impact this course will have on the industry. GUEST: My pleasure. Thanks for having me.
