Professional Certificate in Influence and Conflict Resolution Strategies
Published on June 18, 2025
About this Podcast
HOST: Welcome to our podcast, today we have a special guest who's an expert in conflict resolution and influence strategies. Could you please introduce yourself? GUEST: Hello, I'm Dr. Jane Smith. I've spent the last 20 years helping professionals navigate complex interpersonal dynamics, resolve conflicts, and improve their influence skills. HOST: That's impressive! Let's talk about your course, "Professional Certificate in Influence and Conflict Resolution Strategies." How did you get into teaching this subject? GUEST: I noticed a gap in many leadership and management programs. They often lacked practical tools for handling conflicts and building influence. I wanted to create a course that addresses these needs directly. HOST: What current industry trends do you see that make this course crucial for professionals? GUEST: The rise of remote work and virtual teams has increased the potential for miscommunication and conflict. This course equips professionals with strategies to overcome these challenges. HOST: That sounds incredibly relevant. Can you share any common challenges faced when learning or teaching this subject? GUEST: Some learners find it difficult to apply theory to real-life situations. In our course, we use interactive modules and case studies to help learners practice and internalize the concepts. HOST: That's a great approach. Looking forward, where do you see the future of influence and conflict resolution strategies? GUEST: I believe we'll see more emphasis on emotional intelligence, empathy, and adaptive communication styles as the workplace becomes increasingly diverse and dynamic. HOST: Thank you for sharing your insights, Dr. Smith. To learn more about the "Professional Certificate in Influence and Conflict Resolution Strategies," visit our link here. Once again, thank you for joining us today. GUEST: My pleasure. Thanks for having me.
