Professional Certificate in Social Media Customer Service Customer Service Response (Advanced)

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The Professional Certificate in Social Media Customer Service Customer Service Response advanced certificate programme is a 20-unit course that equips learners with the essential skills required to excel in the field of social media customer service. With the rise of social media, companies are increasingly recognizing the importance of having a strong presence in these platforms to engage with customers and provide top-notch customer service.

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์ด ๊ณผ์ •์— ๋Œ€ํ•ด

This programme fills the industry demand for skilled professionals who can effectively respond to customer queries and concerns on social media, ensuring customer satisfaction and brand loyalty. By completing this programme, learners can advance their careers and gain a competitive edge in the job market.

100% ์˜จ๋ผ์ธ

์–ด๋””์„œ๋“  ํ•™์Šต

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์™„๋ฃŒ๊นŒ์ง€ 2๊ฐœ์›”

์ฃผ 2-3์‹œ๊ฐ„

์–ธ์ œ๋“  ์‹œ์ž‘

๋Œ€๊ธฐ ๊ธฐ๊ฐ„ ์—†์Œ

๊ณผ์ • ์„ธ๋ถ€์‚ฌํ•ญ

  • Social Media Customer Service Overview
  • Building a Strong Customer Service Culture
  • Analysing Customer Feedback
  • Effective Communication Strategies
  • Handling Customer Complaints
  • Social Media Customer Service Policies and Procedures
  • Understanding Customer Expectations
  • Building Relationships with Customers
  • Effective Use of Social Media for Customer Service
  • Handling Difficult or Emotional Customers
  • Providing Excellent Customer Service
  • Managing Time-Consuming Tasks
  • Customer Service in the Digital Age
  • Key Performance Indicators (KPIs) for Social Media Customer Service
  • Measuring Customer Satisfaction (CSAT) and Net Promoter Score (NPS)
  • Effective Use of Technology for Customer Service
  • Customer Service and Social Media Analytics
  • Creating a Customer Service Vision and Plan
  • Effective Leadership in Customer Service
  • Customer Service and Corporate Social Responsibility
  • Best Practices in Social Media Customer Service

๊ฒฝ๋ ฅ ๊ฒฝ๋กœ

According to the data, the most in-demand roles in Social Media Customer Service in the UK are: Social Media Customer Service Representative (25%) Senior Customer Service Advisor (20%) Customer Experience Manager (18%) Team Lead (15%)

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๊ฒฝ๋ ฅ ์ธ์ฆ์„œ ํš๋“

์ƒ˜ํ”Œ ์ธ์ฆ์„œ ๋ฐฐ๊ฒฝ
PROFESSIONAL CERTIFICATE IN SOCIAL MEDIA CUSTOMER SERVICE CUSTOMER SERVICE RESPONSE (ADVANCED)
์—๊ฒŒ ์ˆ˜์—ฌ๋จ
ํ•™์Šต์ž ์ด๋ฆ„
์—์„œ ํ”„๋กœ๊ทธ๋žจ์„ ์™„๋ฃŒํ•œ ์‚ฌ๋žŒ
London School of International Business (LSIB)
์ˆ˜์—ฌ์ผ
05 May 2025
๋ธ”๋ก์ฒด์ธ ID: s-1-a-2-m-3-p-4-l-5-e
์ด ์ž๊ฒฉ์ฆ์„ LinkedIn ํ”„๋กœํ•„, ์ด๋ ฅ์„œ ๋˜๋Š” CV์— ์ถ”๊ฐ€ํ•˜์„ธ์š”. ์†Œ์…œ ๋ฏธ๋””์–ด์™€ ์„ฑ๊ณผ ํ‰๊ฐ€์—์„œ ๊ณต์œ ํ•˜์„ธ์š”.
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