Professional Certificate in Social Media Customer Service Metrics (Advanced)
-- ViewingNowThe Professional Certificate in Social Media Customer Service Metrics is a 20-unit advanced program designed to equip learners with the essential skills required to succeed in the field of social media customer service. This program is highly important and in-demand, as it prepares learners to measure and analyze social media customer service metrics, enabling them to make data-driven decisions and improve customer satisfaction.
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- Defining Social Media Customer Service Metrics
- Social Media Listening and Monitoring Fundamentals
- Measuring Customer Satisfaction (CSAT) and Net Promoter Score (NPS)
- Introduction to Social Media Analytics Tools
- Calculating Return on Investment (ROI) for Social Media Customer Service
- Measuring Response Rate and Resolution Rate
- Facebook and Twitter Customer Service Metrics
- Instagram and YouTube Customer Service Metrics
- Customer Journey Mapping for Social Media
- Agile Project Management for Social Media Customer Service
- Social Media Customer Service KPIs and Dashboards
- Advanced Social Media Listening and Monitoring Techniques
- Case Study: Measuring Social Media Customer Service Effectiveness
- Best Practices for Social Media Customer Service
- Creating a Social Media Customer Service Strategy
- Measuring Social Media Customer Service ROI and Impact
- Advanced Analytics for Social Media Customer Service
- Customer Service Metrics for Social Media Influencers
- Measuring Customer Experience (CX) for Social Media
- Future of Social Media Customer Service: Trends and Predictions
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Breakdown of social media customer service metrics professionals in the UK.
Social Media Customer Service Agent (20%) Social Media Analyst (18%) Digital Marketing Manager (15%) Customer Experience Manager (10%)
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- BasicUnderstandingSubject
- ProficiencyEnglish
- ComputerInternetAccess
- BasicComputerSkills
- DedicationCompleteCourse
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- ThreeFourHoursPerWeek
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- TwoThreeHoursPerWeek
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