Social Media Customer Service Relationships

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The Advanced Certificate in Social Media Customer Service Relationships is a comprehensive course that equips learners with the skills to provide exceptional customer service through social media. The course is divided into five units, covering the fundamentals of social media customer service, understanding customer needs, responding to customer inquiries, creating engaging content, and measuring performance.

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AboutThisCourse

This course is in high demand as companies increasingly rely on social media to interact with customers. By completing this course, learners will gain a competitive edge in the job market, be better equipped to handle customer complaints, and improve customer satisfaction rates.

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CourseDetails

  • Social Media Customer Service Fundamentals
  • Social Media Listening and Monitoring
  • Building Relationships and Engaging with Customers
  • Handling Customer Complaints and Issues
  • Measuring Success and Reporting on Social Media Customer Service

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Insurance Pricing Analyst (28%) Risk Manager (24%) Consultant (22%) Team Lead (16%) Advisor (10%)

EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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  • NotAccreditedRecognized
  • NotRegulatedAuthorized
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Social media listening Conflict resolution Community engagement Brand awareness

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PlusCourse £79
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  • DigitalCertificate
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SOCIAL MEDIA CUSTOMER SERVICE RELATIONSHIPS
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London School of International Business (LSIB)
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05 May 2025
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