Social Media Customer Service Relationships
-- ViewingNowThe Advanced Certificate in Social Media Customer Service Relationships is a comprehensive course that equips learners with the skills to provide exceptional customer service through social media. The course is divided into five units, covering the fundamentals of social media customer service, understanding customer needs, responding to customer inquiries, creating engaging content, and measuring performance.
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- Social Media Customer Service Fundamentals
- Social Media Listening and Monitoring
- Building Relationships and Engaging with Customers
- Handling Customer Complaints and Issues
- Measuring Success and Reporting on Social Media Customer Service
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Insurance Pricing Analyst (28%) Risk Manager (24%) Consultant (22%) Team Lead (16%) Advisor (10%)
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- BasicUnderstandingSubject
- ProficiencyEnglish
- ComputerInternetAccess
- BasicComputerSkills
- DedicationCompleteCourse
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