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Certified Specialist Programme in Instagram Live for Customer Service

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Certified Specialist Programme in Instagram Live for Customer Service is designed for professionals eager to enhance their customer engagement skills. This course empowers you to leverage Instagram Live as an innovative platform for real-time customer interaction.

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AboutThisCourse

Learn how to effectively address customer inquiries, build brand loyalty, and create memorable experiences. Perfect for customer service representatives, social media managers, and business owners looking to connect with their audience. Join us to transform your customer service approach and boost your brand's presence on social media. Explore further and elevate your skills today!

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CourseDetails

• Understanding Instagram Live: Features and Benefits
• Setting Up Your Instagram Live for Customer Engagement
• Best Practices for Hosting Live Sessions
• Preparing for Customer Interactions: FAQs and Scripts
• Techniques for Building Rapport with Viewers
• Managing Live Questions and Feedback Effectively
• Analyzing Performance: Metrics and Insights
• Promoting Your Live Sessions for Maximum Reach
• Handling Difficult Situations and Customer Complaints
• Leveraging Instagram Live for Brand Loyalty and Community Building

CareerPath

Customer Service Representative

Entry-level position focusing on resolving customer inquiries and providing support across various channels.

Customer Success Manager

Role dedicated to ensuring customers achieve their desired outcomes while using the company’s products or services.

Technical Support Specialist

Professionals who assist customers with technical issues related to products, ensuring smooth user experiences.

Call Center Agent

Agents responsible for handling inbound and outbound calls, addressing customer needs and delivering solutions.

Customer Experience Analyst

Analysts who evaluate and enhance customer satisfaction through data analysis and feedback collection.

EntryRequirements

  • BasicUnderstandingSubject
  • ProficiencyEnglish
  • ComputerInternetAccess
  • BasicComputerSkills
  • DedicationCompleteCourse

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  • NotAccreditedRecognized
  • NotRegulatedAuthorized
  • ComplementaryFormalQualifications

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CourseFee

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FastTrack GBP £140
CompleteInOneMonth
AcceleratedLearningPath
  • ThreeFourHoursPerWeek
  • EarlyCertificateDelivery
  • OpenEnrollmentStartAnytime
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StandardMode GBP £90
CompleteInTwoMonths
FlexibleLearningPace
  • TwoThreeHoursPerWeek
  • RegularCertificateDelivery
  • OpenEnrollmentStartAnytime
Start now
WhatsIncludedBothPlans
  • FullCourseAccess
  • DigitalCertificate
  • CourseMaterials
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CERTIFIED SPECIALIST PROGRAMME IN INSTAGRAM LIVE FOR CUSTOMER SERVICE
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London School of International Business (LSIB)
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05 May 2025
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4.8
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